Had I listened to you from the start, I’d have saved 20 million [SEK]!

Finance customer

How we get results in your IT project

Over the years, we have seen hundreds of IT projects – so we know exactly what gets results and what stops progress dead. As IT experts with knowledge within management, we’re sure that the key to success – for both customers and employees – is trust.

How can you help your customers – in concrete terms – generate results in IT investments? 

–  We are with you from the beginning to build the trust between customer and vendors, working through problems together. We capture the needs and requirements and pare them down to exact technical options and specifications.

What do you mean by ‘capture the needs and requirements’?

– We help the customer to understand the difference between needs and requirements. Needs are things the customer wants to solve, so it’s important to let the customer know which solutions suit their needs. When it comes to requirements, the solutions must be made in a specific way. This way, we create a complete picture of how the requirements and needs will look, and how the proposed solutions will work in the customer’s business and IT architecture.

Do customers often make mistakes between needs and requirements? 

– Yes –  often they focus too much on requirements, and too little on needs. Requirements may be important due to, for example, regulatory reasons, or the usability of the IT architecture for the customer. However, if there is not a special requirement for an IT solution, customers should specify their needs instead – then the vendors can provide creative solutions to fit. Often, these proposals are far better than those the customer could generate themselves.

You describe yourselves as ‘friendly fun-killers’. What do you mean by that? 

– Sometimes there can be no expectations from an IT investment in relation to the customer’s ability. Companies can rarely solve their problems with just a new IT solution. There is an infrastructure behind the technology – an organisation, knowledge, or their location in the market. In addition, the customer may not have the maturity to use and understand the solutions. Buying the best e-commerce platform on the market, for example, will not solve the need for changing processes or structure to effectively sell through the network.

Why don’t you do the job yourself and supply the solution? 

– Vendors that offer technology options will always offer their own solution, regardless of what the customer asks for. This is not how we work. We will never sell ourselves as vendors. We participate in the entire implementation – choosing the path, setting requirements and needs and preparing the organisation for a good outcome. Make sure you get the delivery you expect.

Why is it so hard to get the delivery you had in mind? 

– The solutions on the market are so many that it’s difficult for customers to navigate between them. Not just finding the right vendors, but also one that can meet your needs and requirements equal to your expectations and ability. Too often, customers order solutions that they do not need, or accept offers on things they will never use.

How can you help customers receive an IT delivery? 

-We create a roadmap for each organisation for how to receive and start working within a new system or with new processes. We lead and support the preparation work. The customer then takes over and works with their staff, which can be everything from recruiting new staff to training or retraining.

You help decision makers make decisions on IT investments. What do you do next? 

– Routine decision makers can feel uncomfortable when it comes to IT investments. The uncertainty causes them to make decisions on the wrong grounds and lose control of the process. We have the ability to explain IT investments to executives or board members, giving them control and security.

Why is Tagore’s independence so important? 

– Independence helps us to ensure the customer always orders the right things from the vendor. We know many vendors and have a good relationship with them but would never work with kickbacks or similar incentives. Instead, we prioritise a healthy business to be credible in what we do.

Why is there increasing demand for Tagore’s services? 

– As daily life becomes increasingly complex, each decision has more variables than before. More company and organisational issues have an IT component involved. Until the pace of understanding increases  – many people don’t have time to think deeply and go down to the details in a proposal, and then they feel tricked by the vendors.

What specific value do you think Tagore brings to its customers? 

– They get safety, structure and efficiency. We create opportunities for our customers to succeed in their IT investments and also do all the necessary groundwork. One customer once said: ‘Had I listened to you from the beginning, I would have saved 20 million [SEK]’. We think this says it all.